Use the instructions below to connect your email and/or your calendar to a mobile device or desktop email client like Outlook or Mac Mail. If you have either Office 365 (O365) or Business email with us, typically you can setup either with just the email address and password and choosing an "Exchange" option for the server type. If you have issues please reach out to us directly via ticket and we can assist you further with either the Business email or O365 setup.
Before You Configure a Device or Client
Make sure that your email is active and that you know your email username and password by checking your email through your webmail (click here for information on Webmail).
Email Configuration Settings
- Username: Your Email Address
- Password: The password set in webmail
- Server/Host Name: Please see additional info below for incoming and outgoing email server names.
Configuration steps for devices and mail clients will vary but your mail settings will not.
POP/IMAP Configuration Settings
Use the following settings to configure any email client or mobile device when you are using IMAP or POP3 setups/connections.
Mail server username: email@example.com (this would change for each user)
(use your own domain name not ClientDomain-tld, so if your domain has .com or .net, etc, it would be -com, -net, etc.)
Incoming mail server: ClientDomain-tld.e.valice.com (Use your own domain not ClientDomain-tld, so if your domain has .com or .net, etc, it would be -com, -net etc.)
Outgoing mail server: ClientDomain-tld.e.valice.com (If you see a question that says does your server requires authentication, you need to checkmark or select that options. Also TLS or SSL depending on port used must be selected) (Use your own domain not ClientDomain-tld, so if your domain has .com or .net, etc, it would be -com, -net, etc.)
Webmail URL / Access: http://webmail.ClientDomain.tld (Use your own domain not ClientDomain.tld, so if your domain has .com or .net, etc, it would be -com, -net, etc.)
Supported incoming mail protocols:
POP3/s (port 995 w/ SSL encryption)
IMAP/s (port 993 w/ SSL encryption)
Supported outgoing mail protocols:
SMTP/s (port 587 w/ TLS encryption) Must use TLS for secure connection.
SMTP/s (port 465 w/ SSL encryption) Must use SSL for secure connection.
Important Setup Tips:
iPhones/iPads/iOS devices their outgoing server name says "optional" for "User Name" and "Password", they aren't optional. If you don't fill those out outgoing/sending email will not work.
When setting up the outgoing/SMTP email port/security, our instructions say to use TLS but iOS devices will calll it SSL not TLS. As long as you make sure SSL is on/selected, it should be good.
Android devices you will have to accept "All Certificates" when you see that option pop up.
For all iOS/Android/Chrome devices. Where ever you see Username, assume they mean full email address. This would be, for example, firstname.lastname@example.org, not just test@. The mydomainhere.tld would be your actual domain, not mydomainhere.tld, so if your domain has .com or .net, etc, it would be -com, -net, etc.